Practice management system implementations are big projects. By the time you reach go-live, the priority is often quite rightly to get the essentials working: lawyers need to be able to do their jobs, Finance needs to be able to perform its core functions and the firm needs to keep operating. Not everything will be perfect. Perhaps a process works, but is a little clunky. A report gives people the information they need, but takes more clicks than they would like. Or a work