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Knowledge Management

Knowledge Management is a particular area of specialism for us, with four of our consultants having headed up KM functions in law firms.  This, alongside our experience of fee earning and fulfilling professional support/knowledge lawyer, innovation and quality management roles, gives us a perspective on what firms and fee earners need and the practicalities of delivering it.  


Knowledge Management Strategy 


Knowledge systems and integration 


KM team development 


Legal process and legal project management 

Our services include

  • Creating and reviewing KM strategies for firms and auditing the knowledge landscape

  • Advising on the structure, development and management of KM teams – leveraging the use of paralegals and Knowledge Executives to maximise value from experts such as Knowledge Lawyers/Professional Support Lawyers (PSLs)

  • Advising on KM systems and repositories (selection, upgrades, taxonomies) and KM aspects of document management system projects

  • Applying the principles of ISO Standard 30401 on Knowledge Management Systems

  • Training and mentoring KM teams

  • Advising partnerships on how to extract value from KM

  • Assisting firms with selection of intranet platforms and the implementation of new intranets

  • Assisting with the selection and implementation of enterprise search tools

  • Helping firms develop their knowledge-sharing culture

  • Assisting with KM aspects of the selection and implementation of digital workplace and collaboration tools using the Microsoft 365 suite and other products

  • Analysing legal processes to identify potential efficiencies, opportunities for increased knowledge-sharing/collaboration, and legal tech tools/KM or matter management initiatives

  • Advising on legal project management tools and templates and delivering LPM training

  • Leveraging firms’ client and matter data to improve KM initiatives

  • Advising on legal training/learning management

  • Fractional KM director as a service

The 3Kites KM Team


Melanie Farquharson

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Heather Vadgama
Chief Marketing Officer, Walkers

We have worked with 3Kites to review our knowledge management strategy and the shape of our KM team. It was great working with Jenni and Ben, and their thorough research and effort that went into the report and recommendations has given our team a clear path forward as we work towards bringing greater business benefit to Walkers.

Areas we work in

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Strategic Audit and Review

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System Review and Selection

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Fractional IT Director

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