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Knowledge Management

Knowledge Management is a particular area of specialism for us, with four of our consultants having headed up KM functions in law firms.  This, alongside our experience of fee earning and fulfilling professional support/knowledge lawyer, innovation and quality management roles, gives us a perspective on what firms and fee earners need and the practicalities of delivering it.  


Knowledge Management Strategy 


Knowledge systems and integration 


KM team development 


Legal process and legal project management 

Our services include

  • Creating and reviewing KM strategies for firms and auditing the knowledge landscape

  • Advising on the structure, development and management of KM teams – leveraging the use of paralegals and Knowledge Executives to maximise value from experts such as Knowledge Lawyers/Professional Support Lawyers (PSLs)

  • Advising on KM systems and repositories (selection, upgrades, taxonomies) and KM aspects of document management system projects

  • Applying the principles of ISO Standard 30401 on Knowledge Management Systems

  • Training and mentoring KM teams

  • Advising partnerships on how to extract value from KM

  • Assisting firms with selection of intranet platforms and the implementation of new intranets

  • Assisting with the selection and implementation of enterprise search tools

  • Helping firms develop their knowledge-sharing culture

  • Assisting with KM aspects of the selection and implementation of digital workplace and collaboration tools using the Microsoft 365 suite and other products

  • Analysing legal processes to identify potential efficiencies, opportunities for increased knowledge-sharing/collaboration, and legal tech tools/KM or matter management initiatives

  • Advising on legal project management tools and templates and delivering LPM training

  • Leveraging firms’ client and matter data to improve KM initiatives

  • Advising on legal training/learning management

  • Fractional KM director as a service

The 3Kites KM Team


Melanie Farquharson


Jenni Tellyn


Jane Bradbury

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Ben Johnson

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Vivienne Williams

Managing Partner, BLM

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We have worked with the team at 3Kites since 2009, engaging their consultants on various initiatives ranging from project management to interim IT Director and many others in between. The team has grown over the time that we have worked together but retains the strong values that convinced us to work with them in the first place.  As Managing Partner, I particularly appreciate their no-nonsense, honest approach to work as I know that I can trust them to consider the needs of the business above any software or services provider that we might be working with or considering.  They have a deep understanding of the legal sector and will take the time to get under the skin of our business to identify what is needed - they are happy to roll their sleeves up one day and innovate the next where this is called for.  Trust is a word often used cheaply but here, in relation to 3Kites, it is well deserved.

Areas we work in

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Strategic Audit and Review

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System Review and Selection

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Fractional IT Director

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