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Operational Team Support and Fractional Roles

We work with operational support teams (Finance, Knowledge Management, IT, Marketing, Project) to assist in aligning the business support functions with the firm. From ad hoc projects, reviews to fractional and interim roles, we provide highly experienced people to improve internal client interactions.

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Our approach

Often we are engaged in operational support team projects to help improve the line of understanding between the business team and the firm. We aim to be a trusted advisor with the firm's best intentions at the heart of everything we do. We work closely with the firm and the business teams to build trust, understand requirements and implement plans to improve or deliver change.

We work with:

Finance Teams

Knowledge Management Teams and PSLs

IT departments and IT suppliers

Project managers and PMOs

Business Development and Marketing teams

We provide fractional roles:

Our fractional directors are a flexible to the needs of the firm in terms of time and cost. No firm is the same and neither is the approach we take in providing fractional roles. Every firm that we have worked with and our offering adjusts slightly to meet the firm's needs, from day to day team management to monthly meetings with a firms management team to advise on strategy, our fractional services are tailored to your needs. 

Our team

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The IT Team

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The KM Team

The Projects Team

A unique selling point of 3Kites is the diverse background of everyone in our team, ranging from lawyers to project managers and IT professionals. When working with a business support team   we use those in our team with the best skills and experience to meet your specific requirements.

Example projects

We have undertaken multiple Document Management System selection projects, assisting firms with the design of the configuration of the selected systems in order to meet the requirements gathered. 

Providing an interim IT Director to a 300 person firm to oversee two strategic projects and support the IT team following the departure of the firm’s IT Director. The 3Kites IT Director was able to review key projects, an office move and DMS migration, recommend improvements to the project plans, oversee delivery whilst providing the management team confidence that the projects will be delivered on time and to budget.

We have provided a flexible IT Director service to a 170 person firm where the requirement for an IT Director changed to reflect the projects being undertaken.  What was originally a two day per month engagement increased to one day per week while the firm undertook a complete IT refresh and has now returned to two days a month to provide ongoing supplier management and awareness of Legal IT solutions.

We have worked on multiple Case and Matter Management projects, reviewing existing systems, selecting new ones and being involved in the detailed specification and configuration of case workflows.

We worked with a new IT Director at a 300-person firm to help it formulate the firm’s IT strategy, provide guidance on team structure and plan an approach to address key IT issues the firm was facing. We have continued to provide IT project support and will move to a board advisory role when the current project plan is complete.

Following on from a system selection project, one of our consultants has maintained an ongoing role as an IT Director for a 120 people firm allowing the Partner assigned to IT to focus on running their legal team.  The postholder developed and agreed an IT strategy with the firm’s leadership team and now works alongside the existing IT Team to ensure its delivery, whilst keeping the leadership team aware of progress.  A key element of the ongoing role is to alert the firm’s leadership team to changes to legal IT solutions/landscape so that potential opportunities can be identified and considered as part of the business strategy.

Client references

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Michael Murphy
IT Director
Philip Lee LLP

Following significant changes to our IT team we wanted to work with a consultancy to review our existing environment, processes and services and advise on items to include in our future IT plan and strategy. Having conducted a review of potential consultants we decided to work with 3Kites due to their proven experience of working within the legal sector. The IT review considered people, processes and technology and has allowed us to implement immediate changes, we now have in place an agreed approach for further improvements into the next two years and a partner we can call on for future assistance when required.

Have a challenge that you would like to talk through?  We'd love to hear from you:

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