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My career in legal IT began in 1999 having previously worked at property consultant Knight Frank where I helped to establish and run the IT Department. My experience is broad, having been an IT Director in a 120-user London law firm before joining the legal solutions provider Tikit as Client Services Manager. In 2007, I decided to utilise my knowledge of working with law firms in order to become an independent IT consultant, joining 3Kites in June 2018 to operate alongside others who shared my values.
I have been responsible for the delivery of IT services in several organisations, including one of the first implementations of iManage into a UK law firm. I have recruited for and built several teams of IT staff including support departments and 3rd line technical teams. Whilst at Tikit I was in charge of the Legal Applications Support team as well as the Outsourcing team. This allowed me not only to have a good understanding of the main legal applications but also on-site experience of how law firms used them.
During my time as an IT Consultant I have partnered closely with a number of clients in order to help them find the best solutions for their organisation. This has often meant working with them beyond the point of software selection to ensure that solutions were implemented and adopted in a way which helped them to realise their stated objectives.
My experience includes:
Providing strategic IT advice
Undertaking system reviews and software selections
IT service management including reviews, recommendations and implementation
Recruitment and IT supplier selection
IT outsourcing including procurement, delivery and supplier performance monitoring
Relationship management within organisations as well as between firms and suppliers
Interim IT management