Recent programmes and projects
Case management selection
Programme overview for Exec
My first role in the legal IT sector was as a systems programmer for Allen & Overy in 1988, starting with IBM mainframe systems and moving on to UNIX. In time, I built a Production Services team of c. 20 which had responsibility for the firm’s entire server and network infrastructure across all of its offices. I then moved to Herbert Smith as Development Manager and built a team of a similar size which implemented document management, knowledge management, CRM, and a number of Outlook-based desktops amongst others. I also created a Business Integration team to help the firm align IT more closely with the business it served – this was essentially internal consulting.
After more than 15 years in these firms, I took on the role of managing consulting teams in two legal-sector suppliers before founding 3Kites in June of 2006. My objectives were two-fold: I wanted to build long term relationships with clients that were based on trust and delivering results and have the flexibility to spend time with a young family. This approach has been core to the success of all our consultants who continue to provide excellent service to our more-than 70 law firm clients whilst having a sensible work-life balance.
I initially specialised in document-based projects but have broadened my skills and experience with 3Kites to the point where I am often guiding firms on replacing their practice, case/matter or document management system, mapping processes, reviewing policy or defining IT strategy. I sometimes work alongside one of my colleagues to help bring order to a failing IT team or use my deep experience across legal IT to give clients a perspective they may not have.
My experience includes:
Product selection, especially of PMS, HR, case management and DMS platforms
Providing Exec teams with oversight and independent guidance on key implementation
Process mapping, policy/reporting review, integration strategy in preparation for significant implementation
Creating strategies, primarily for IT and including organisational change such as building a PMO function
Interim IT management
Assisting with innovation initiatives
Intranet refreshes, including the delivery of KM and search functions