JUSTINE FRANCIS

CONSULTANT

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FAVOURITE HOLIDAY DESTINATION

I love Paris.  The iconic sites, the beautiful streets, the shops and the people watching.

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PHONE: +44 (0) 7889 649121

I have over 25 years’ experience of working within professional services (including HR, Business Support and IT), with more than 16 of these spent in a law firm split equally between the Management Team and IT.  Having done both, I have a real focus on ensuring that technology does what is required by the business - put simply, that it does its job and is helpful to those people using it.

 

I have been involved with mergers from both a team and a firm perspective.  I find these challenges really interesting and enjoy the process of bringing together two sets of people with their own reputation and culture and helping to make them into a single, united entity.   In IT, I have undertaken different roles including Change Manager, Business Relationship Manager and IT Business Service Manager.  Each of these roles, in different ways, provided a link between the business and the services that the IT team provided.

 

Working with diverse teams in different functions, I have experience of assessing the service provided,  implementing formal and informal engagement with stakeholders/customers, reviewing and formalising recruitment processes, implementing individual and team performance measures, reviewing processes and training managers/team leaders on team and performance management.

 

My experience includes:

 

  • Team management (IT, PA’s, support teams)

  • Business relationship management

  • Business service side of system upgrades

  • Process reviews and improvements

  • Integrating teams post-merger

  • Working as part of a Project Management Office

  • IT change management

CONTACT

fresh thinking

+44 (0) 7785 254909

20 St. Dunstan’s Hill
London
United Kingdom
EC3R 8HL

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3Kites Consulting is a limited company.

Registered in England and Wales. 

Registered office: Chancery House, 30 St. Johns Road, Woking, GU21 7SA.

Registered number: 5644909.

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