Recent programmes and projects
DMS training mentoring
IT Service Management mentoring
Programme Management Office (PMO) set up, support
Project Management mentoring
I have over 25 years’ experience of working within professional services (including HR, Business Support and IT), with more than 16 of these spent in a law firm split equally between the Management Team and IT. Having done both, I have a real focus on ensuring that technology does what is required by the business - put simply, that it does its job and is helpful to those people using it.
I have been involved with mergers from both a team and a firm perspective. I find these challenges really interesting and enjoy the process of bringing together two sets of people with their own reputation and culture and helping to make them into a single, united entity. In IT, I have undertaken different roles including Change Manager, Business Relationship Manager and IT Business Service Manager. Each of these roles, in different ways, provided a link between the business and the services that the IT team provided.
Working with diverse teams in different functions, I have experience of assessing the service provided, implementing formal and informal engagement with stakeholders/customers, reviewing and formalising recruitment processes, implementing individual and team performance measures, reviewing processes and training managers/team leaders on team and performance management.
My experience includes:
Team management (IT, PA’s, support teams)
Business relationship management
Business service side of system upgrades
Process reviews and improvements
Integrating teams post-merger
Working as part of a Project Management Office
IT change management