I have over 25 years’ experience of working within professional services (including HR, Business Support and IT), with more than 16 of these spent in a law firm split equally between the Management Team and IT.  Having done both, I have a real focus on ensuring that technology does what is required by the business - put simply, that it does its job and is helpful to those people using it.

I have been involved with mergers from both a team and a firm perspective.  I find these challenges really interesting and enjoy the process of bringing together two sets of people with their own reputation and culture and helping to make them into a single, united entity.   In IT, I have undertaken different roles including Change Manager, Business Relationship Manager and IT Business Service Manager.  Each of these roles, in different ways, provided a link between the business and the services that the IT team provided.

Working with diverse teams in different functions, I have experience of assessing the service provided,  implementing formal and informal engagement with stakeholders/customers, reviewing and formalising recruitment processes, implementing individual and team performance measures, reviewing processes and training managers/team leaders on team and performance management.

My experience includes:

• Team management (IT, PA’s, support teams)

• Business relationship management

• Business service side of system upgrades

• Process reviews and improvements

• Integrating teams post-merger

• Working as part of a Project Management Office

• IT change management