I have over 25 years’ experience of working within professional services (including HR, Business Support and IT), with more than 15 of these spent in a law firm split equally between the Senior Leadership Team and IT.  Having done both, I have a real focus on ensuring that technology does what is required by the business - put simply, that it does its job and is helpful to those people using it.

I have been involved with mergers from both a team and a firm perspective.  I find these challenges really interesting and enjoy the process of bringing together two sets of people with their own reputation and culture and helping to make them into a single, united entity. 

Working with diverse teams in different functions, I have experience of assessing the service provided,  implementing formal and informal engagement with stakeholders/customers, reviewing and formalising recruitment processes, implementing individual and team performance measures, reviewing processes and training managers/team leaders on team and performance management.

​

​This breadth of experience and having delivered projects as a project manager, received projects from an IT Service and a user perspective gives me an understanding and empathy of project delivery from all angles.  I understand the pressures of internal support teams who are busy and then have to deliver a project.  I understand the importance of taking people on a journey of change, communicating clearly and helping them accept the changes that projects bring.

​

My experience includes:

• Team management (IT, PA’s, support teams)

• Business relationship management

• Business service side of system upgrades

• Process reviews and improvements

• Integrating teams post-merger

• Working as part of a Project Management Office

• IT change management