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Recent programmes and projects

CMS Selection

Client & matter inception

Conflict checking

Milestones & critical dates

Legal process review

Inhouse styles and templates

Certification of quality management systems

Certification of information security management systems

Since I qualified as a solicitor in 1998, I have spent over 25 years as a partner in a number of top 100 regional, national and international law firms. Initially working as a corporate finance lawyer for both public company and private equity clients. In 2008 (as the regulatory focus on law firms intensified) I became Head of Best Practice & Risk guiding my firm through the first transition to the SRA's new outcome focussed regulation and being appointed the first Compliance Officer for Legal Practice.

The Best Practice & Risk role, naturally, encompassed compliance & quality but also had management responsibility for knowledge management and learning & development.

The combined roles affirmed my belief that strong knowledge management and learning in law firms is one of the biggest assets in controlling several professional and regulatory risks.

Since joining 3Kites in 2022, I have worked on a number of projects providing the lawyer perspective and experience. These projects have included:


  • A comprehensive review of the Knowledge Management function at a leading international law firm;

  • A review of the client experience and supporting systems for a growing multi-office regional practice; and

  • Supporting the risk management perspective on a practice management selection process

Prior to joining 3Kites, my Best Practice & Risk role exposed me to a number of systems developments and projects. The key projects being:

  • Selection (as a client of 3Kites) and implementation of a bespoke matter management system with enhanced integration capabilities and applications outside the legal practice areas including:

    • Client & Matter Inception

    • Conflict checking

    • Miletones & critical date;

  • Legal process review (as a client of 3Kites) and implementation of various outcomes;

  • Implementing new house styles and templates for precedents and other knowhow sources using Document Excellence Group conventions;

  • Overhaul and re-certification of my firm's quality management system to ISO9001; and

  • Attaining certification of the firm's information security management system to ISO27001.


The key lesson I have learnt is the importance that compliance requirements for a law firm (particularly KYC/AML) are tailored to 'living' risk assessments. Getting the right balance between prescriptive rules and valued risk-based judgements is very hard but is essential to encourage correct use of the processes and reduce compliance friction.

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