PMS (practice management system) projects are a major undertaking for any firm. The time, billing and payment elements of the PMS and the client and financial data it holds are the backbone of a law firm’s operation. Removing the backbone and replacing it with a new one, often with many additional features and benefits, is a risky and difficult operation. There are a number of traps which firms can easily fall into. Avoiding the more obvious ones is not rocket science, but it is surprising how few firms manage to avoid all of them.
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