A new PMS – a chance for refreshed processes

As is well documented, a number of legal sector Practice Management Systems (PMS) are approaching the end of their (supported) lives, and this, coupled with the challenges thrown up by expansion and globalisation of some law firms, has proved to be the catalyst for a number of PMS replacement projects. 3Kites has been lucky enough to be involved in some of them. This note focuses not on the technology, nor the project management of a PMS replacement, both of which we have described elsewhere, but on the policy decisions that a firm needs to make before finalising the brief for the PMS supplier and the change management challenge represented. The implementation of a new PMS is a major project

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