Know how, intranets and SharePoint – where do we stand?

For several years it seemed that SharePoint was the answer, regardless of the question. Now that a number of law firms have used SharePoint for different purposes the discussion at our September 2012 KM Forum (one of a regular series) focused on how SharePoint has or has not helped firms in managing knowledge. In particular we considered whether it has affected the relationships between the knowledge function and other support functions, especially in terms of responsibility for the intranet. This is a summary of a lively discussion involving about 20 of our KM Forum participants. Common characteristics of people involved in knowledge management are that they like structure and they like to

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