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Matter Management
Matter inception and closure
Project Management
Financial Management of Matters
Matter inception and closure
In many ways these are the key points for capturing information about a firm’s (or legal department’s) business. An understanding of how a firm will want to analyse its business, and therefore the information it needs to capture about each piece of work, is important. This will be crucial for analysing the financial contribution made by different business areas and for providing information that guides the management of future work including identifying the source of work, utilising previous experience, resourcing, cost estimating, using precedent material, etc.
A balance has to be struck between the huge range of useful information that could be captured and the practicality of ensuring the information is provided completely and consistently. And this must be done without unduly impacting the professional’s workload. 3Kites can help you to capture genuinely useful information easily, putting that information to use so that it generates real value.
Project Management
Most law firm clients assume that lawyers will provide the ‘right answer’ to their problems The delivery mechanism of that answer is what enables firms to differentiate themselves and provide perceived added value to clients. Processes and technology can be put in place to ensure that fee earners pay attention not only to the quality of their professional output but also to planning, keeping clients and colleagues informed, and managing issues, risks and costs. The 3Kites team’s experience in implementing project management systems and training for professionals can help you to ensure that service levels are improved at the same time as delivering consistently high quality technical advice.
Financial Management of Matters
Some firms are repeatedly having to write off time employed on particular types of work. In order to avoid this, it must be possible to ensure that the lessons learned on previous (similar) matters are applied in the future. 3Kites believe that the key lies in making the right financial information available to professionals and their clients at each stage, from providing an estimate to the client, to managing the delivery of a service against that estimate. This approach reduces write-offs and avoids the damage otherwise caused to client relationships by delivering bills that contain unexpected costs.
